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Description
Effective communication and collaboration among healthcare providers is a key component in providing safe, high quality patient care. Studies have shown that effective communication between nurses and physicians increase positive patient outcomes, reduce medical errors, and increase understanding of each clinical role (Amudha et al., 2018). With the help of Professional Governance Committees, surveys and questionnaires were utilized to identify knowledge deficits and barriers the medical residents encountered during their rotations on the various inpatient units. The residents identified the following barriers: Lack of understanding on how to collaborate with nursing Lack of confidence when notified of a patient concern by nursing Not aware of the multiple avenues of communication available This information was used to create a standardized educational approach for medical residents rotating to the various inpatient units and served to open lines of communication with nursing staff. The presentation contains standard hospital information, unit specific education, and information on what a nurse needs from the resident. This information is presented on the second day of the resident’s rotation at the “Meet & Greet.” Each unit has an appointed nurse or group of nurses that review the information to bridge the identified information gaps in standard hospital knowledge, to speak about the specifics of the specialty, and to build a professional relationship with the residents. Through surveys and post “Meet & Greet” questionnaires, residents verbalized a better understanding of how they can communicate with nurses and were more confident in responding to calls concerning patients. The appointed nurses became recognized and trusted faces on the unit and resources for the residents during their rotation. The residents felt their communication skills with nurses had increased and subsequently enhanced their collaboration.
Publication Date
2023
Recommended Citation
Marshall, Nikki and Daugherty, Misty, "A Standardized Approach to Enhance Communication and Collaboration Between Bedside Nurses and Medical Residents" (2023). 2023. 2.
https://scholarlycollection.childrens.com/nursing-anf2023/2
